Our Policies
At esignshop, we are committed to providing exceptional service and high-quality products. Our policies are designed to ensure transparency, fairness, and satisfaction for all our clients.
Customer Satisfaction Policy
We strive to exceed our clients' expectations in every project. If you are not satisfied with our products or services, please contact us within 7 days of receipt. We will work with you to resolve any issues, which may include revisions, replacements as deemed appropriate.
Design and Approval Policy
To ensure that the final product meets your expectations, we follow a structured design and approval process:
- Consultation: We begin with an in-depth consultation to understand your needs and vision.
- Design Draft: Our designers create an initial draft based on your specifications.
- Review and Feedback: You review the draft and provide feedback.
- Revisions: We make any necessary revisions and present the final design for your approval.
- Final Approval: Once you approve the final design, we proceed with production.
Production and Delivery Policy
We are committed to delivering your signs on time and in perfect condition:
Returns and Refunds Policy
Your satisfaction is our priority. If you need to return a product or request a refund, please follow these guidelines:
- Eligibility: Returns and refunds are available for defective or damaged products and must be requested within 7 days of receipt.
- Process: Contact our direct line to initiate a return or refund. We will provide instructions for returning the product and processing your refund or replacement.
- Condition: Products must be returned in their original condition. Custom signs that are not defective or damaged are not eligible for returns or refunds.
Terms and Conditions
By placing an order with esignshop, you agree to our terms and conditions, which include compliance with our policies and timely payment for services rendered. Detailed terms and conditions are provided during the consultation process.